Common Connection Issues with Mice & Keyboards

By November 21, 2015
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For drivers and manuals for your specific device, click Download Product Manuals & Drivers

Connection Quick Fix

Try to use a different USB port and restart your PC. If the problem persists, contact customer support.

Not recognized

Please note that our products run without any driver software for XP&WIN7&WIN8, the driver software is only designed for customized functions and settings. When plugged into PC, (5~30 seconds) it starts working after all the lights are turned on.

If WINDOWS did not identify the mouse, please choose “YES” when installing is prompted until finished.

If the “Firewall” prompts when installing, please choose “YES” until finished. Then restart your computer, it will work after the mouse information is loaded.

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